For those patients requiring regular medication, a repeat prescription printout will be issued by the doctor.
The dispensary can issue medication for prescriptions to the surgery’s own patients who live more than a mile from the nearest chemist. This is a health authority ruling and it is not at the discretion of the doctor.
To qualify for this service you must complete a Rural Dispensing Application Form for all members of your family at the time of registration:
- Arrangements for patients to whom we are not allowed to dispense (i.e. those who live within 1 mile of a chemists shop) can be made as follows:
- Signed prescription can be collected from reception in person.
- Prescription can be sent to a chemist of your choosing. (A stamped addressed envelope for the chemist must be supplied)
- We can post a signed prescription to you if you supply an SAE with your request.
To order repeat prescriptions either:
- Place your repeat prescription request in the box in main reception or through the letterbox box when the surgery is closed.
- Post to the surgery
- Order online via the link at the top of this page
We require 2 clear working days in order to process your request, order and check the items before they can be dispensed to you.
Repeat Prescription Processing Times
Day of week
Time of day request made to surgery
Day medication will be ready for collection
Time of day that your medication will be ready for collection
(The surgery is closed so therefore the routine will be the same as Monday)
Your co-operation in helping us, by adhering to this schedule is very much appreciated.
If you consider your request to be more urgent, as you will run out of your prescription during the request period, please speak to one of the reception staff or a dispenser.
For acute prescriptions issued on the day of a consultation these mediations will normally be ready to take home within a few minutes of you being seen by the doctor – please ask if you are waiting more than 15 minutes.
Any prescription charges must be paid at this time or proof of exemption shown. Please note that this money is owed directly to the NHS, not to the Practice.
For medico-legal reasons requests for medication will not be taken over the telephone, as this prevents urgent telephone calls getting through to reception and can also result in errors being made.
Drug Supply Problems
Unfortunately, we are currently having difficulties obtaining certain drugs from manufacturers. This is often due to:
- Production problems,
- Local (East Sussex) changes in prescribing policy - often rapidly implemented,
- Exchange rate issues - drugs being exported abroad (and so not available for local use) due to the weak pound.
Please bear with us while we do our best to keep you supplied with your repeat prescriptions.
If we cannot get a reasonable supply time from any of our sources, we will ask your doctor to consider a temporary alternative.
Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip.
Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.